Refund Policy
Our default policy is no refunds for digital products. This document explains the few exceptions and how to request review.
This document is a structural draft from our specs. It has not been reviewed by qualified counsel and must not be relied upon as binding legal text.
- Version:
- 0.1.0-draft
- Effective:
- May 26, 2026
- Updated:
- May 26, 2026
Default: No Refunds
Once payment is processed, all sales are final. This applies to all digital products: subscriptions, one-time purchases, AI credits, and course enrollments.
Digital products cannot be "returned" once delivered. Subscription value is realized continuously. Strict policy keeps prices low for everyone by preventing abuse.
Exceptions (Founder Discretion)
We review the following situations case-by-case:
- Duplicate charges
- License never delivered due to technical fault on our side
- Service unavailable for an extended period due to platform fault
- Other extenuating circumstances at founder’s discretion
EU Right of Withdrawal
Under EU Consumer Rights Directive Article 16, a 14-day right of withdrawal may apply to certain digital purchases — UNLESS you have explicitly consented to immediate performance and acknowledged loss of the right of withdrawal.
We obtain this consent at checkout. Subscriptions where service has begun are excluded from withdrawal rights.
Vietnam Consumer Protection
We comply with the Vietnam Law on Protection of Consumers’ Rights. Digital goods exceptions are documented where applicable.
How to Request a Refund
Email [email protected] with your order number and the reason for your request. We respond within 7 business days.
Refund Method
- Approved Stripe (USD) refunds are issued instantly to the original card.
- Approved bank transfer (VND) refunds are processed within 5 business days.
- We do not issue refunds in cryptocurrency or store credit unless explicitly requested.